Refund and return policy
REFUND & RETURN POLICY
Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect item, we are here to help.
Return Eligibility
Returns may be requested within 7 days of receiving your order.
Conditions For Returns
- Item must be unused and in original packaging.
- Proof of purchase is required.
- Product photos may be requested for verification.
Refund Process
Once approved, refunds are processed within 7–10 business days.
Non-Returnable Items
- Personal care products
- Customized products
- Clearance and sale items
ImportedMall reserves the right to decline return requests that do not meet the above conditions.